Flow designer inbound action flow not stamping email to the additional comments

[Joshua Comeau]

Only able to get the body text to show how to get the email to show:

using just inbound email action the email stamps:

Went to flow designer as it has more capabilities but not seeing "email received" option

[Brian Lancaster]

What I'm saying is that should not have to be done by the flow inbound action. This is something the system handles. Is this a custom table or anything that your are updating with the flow inbound action?

[Joshua Comeau]

I am using the flow designer that is using a catalog (3 tables) so was hoping flow designer had an OOB way

[Sumanth16]

Hi @Joshua Comeau ,,

Use one of the existing inbound actions that does this as a model. For example, the Update Problem inbound email action does this in the script of the Action section:

if (current.getTableName() == "problem") {
current.work_notes = "reply from: " + email.origemail + "\n\n" + email.body_text;
...
current.update();
}

You can reuse this code, changing the target table name from problem to the intended target table.

The above code snippet copies the email into the Work Notes [work_notes] field. To copy into the Additional Comments [comments] field, instead, replace current.work_notes with current.comments in the script.

Please mark as helpful/correct if it helps.

Thanks & Regards,

Sumanth Meda

[Joshua Comeau]

Does not appear to work:

[Chris-STL]

There is an action, Associate Record to Email, that you need to call to use to create the association between the two records.