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10-22-2019 09:34 PM
Version: NY
Has anyone got the inbound email trigger for flow designer to work?
What I want to do is catch an inbound email from a specific user. The user and e-mail address is known and is going to be the same every time.
The flow skips the email and it gets picked up by an inbound email action instead.
I have tried lots of different conditions but cannot get it to work.
Some of the conditions I have tried:
Subject is not empty
Subject contains string a or string b.
Created by is MyUser
User is MyUser
User ID Email is user@hotmail.com
User ID sys ID contains “32 character sys_ID”
User ID sys ID is “32 character sys_ID”
User ID is MyUser
User ID Name is MyUser
The flow is activated.
It is only for new incoming emails, no replys or forwards.
Email address, User ID will be same every time.
Subject will be known but two different possibilities.
I am stuck. Any suggestions what I should do to get it working?
Solved! Go to Solution.
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11-07-2019 10:32 PM
Got help from HI with this issue.
This is what solved the issue. Thank you Prateek 🙂
Most Probable Cause
"com.glide.email_filter" plugin is not activated in your instance.
Solution Proposed
We would recommend to activate the 'Email Filters' plugin ('com.glide.email_filter').
This plugin has been active for all zbooted instances as of Kingston and later, but it has not been auto-enabled for upgrades. Any customer instances zbooted originally prior to Kingston would not have this plugin active, and therefore may see this issue.
Because the plugin provides far better control, flexibility and usability than the older property-based filters, we recommend you activate this plugin.
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11-10-2019 10:03 PM
This has been resolved by ServiceNow Technical Support. Please refer to KB0782320 for more information.
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03-12-2020 09:18 PM
