Hello,
I am working on an item that requires a response from a user to confirm user details, which works by sending a notification inside flow designer.
We are looking at adding an approve button, that would change the subject of that email to include the word approved, so that it can be read when inbound to ServiceNow and then continue the flow as required from there.
If viable, how would I achieve this?
1. Request logged
2. Notification is sent out
3. Recipient clicks approve which changes subject header and replies to email
3.1. User responds to email without clicking button for normal dialogue between them and ticket assignee.
4. If changed email received, verifies wait for condition in flow and continues.
