Flow Designer Question

[ServiceNow Use6]

Hi,

I am doing Flow Designer on my PDI, why is that Request Item is greyed out under Trigger? Kindly help.

Regards

Suman P.

[AndersBGS]

Hi @ServiceNow Use6 ,

It's because your in an approval step. You need to dot-walk to the requested item. Even though that it's greyed out, you can still dot-walk.

So basic, the approval step is asking for "who should approve/reject" which is a person/group etc.

[Ankur Bawiskar]

@ServiceNow Use6 

try to clear instance cache using cache.do and then logout and login again

If my response helped please mark it correct and close the thread so that it benefits future readers.

[PriyankaA622376]

@ServiceNow Use6 This is an expected behaviour.
The request item is greyed out because the flow will be triggered by the creation of that very same record. It is greyed out to show you that this is the implicit context and you don't need to set manually.
The Ask for Approval action, automatically sets the approval record to the same RITM as we are using trigger as  service catalog
But still if you wish to add manually you can dot walk as per the requirement
Attaching the screenshot for reference.
 

If my response helped, please feel free to accept the solution, so that it can benefit others as well.
Thank you