ask for approval flow using direct email id using get catalog variable

[PramothD]

i have flow on step 1 - i will  get catalog variable values in single text box (i will get email id)

step 2 - ask for approval ( i want the email to be given as the approver) 

[YaswanthKurre · Accepted solution]

Hi @PramothD ,

ServiceNow approval actions in Flow Designer require a reference to a user record (sys_user). You cannot directly use an email string — it must be a valid reference to a user in the system.

What you can do is:

• Change your catalog variable to a reference variable pointing to the sys_user table.
• In your flow, use the selected user reference directly in the Approval Action.

OR 

Create a Lookup Records Action

• Table: sys_user
• Condition: email is {{email_variable}}

• In the Add Approver step, use the User Reference from the lookup as the approver.

Please Mark this as helpful and correct if this helps you.

Thanks,

Yaswanth

[PramothD]

Thank you @YaswanthKurre, it worked!!!🎉