Flow Designer Stages update RITM states

[Konstantin11]

There is an OOB functionality somehow connected with flow stages, which updates RITM state accordingly.
Any insights on the backend setup of it and if there is a possibility to modify?

Use case: I'm working in service catalog. RITM state is automatically set to Closed complete when stage is set to Request cancelled. The requirement is to match those.

I know a subflow is an option for a workaround here, but want to try this approach first.

[Mike_R]

I think it's handled by business rules but I can't find any documentation to confirm. See these OOTB business rules for example:

[Konstantin11]

Thanks, I think I checked all of em 😄
And flow actions also.

[Joaquin Campos]

Hi @Konstantin11,

Did you manage to find out what was updating RITM states? I'm changing RITM state based on SCTASK state in a flow but it's being overwritten (for example, I'm setting the RITM state to "Closed Incomplete" but the final state is being overwritten to "Close Complete" and I haven't discovered what's doing that.

Thanks in advance!

Joaquín

[Konstantin11]

Hi Joaquín,

That time we decided for a workaround, adding additional state change step in the flow and I changed topic after. Didn't dig that thing any more.