Flow designer to calculate the time

[ar1]

Hi All,

When the INC state changed to On Hold, we're capturing the date and time in one field called "On Hold DateTIme" (Type -> date/time).

And when the INC state is  "On Hold" time is reached more than 48 hours then we need to change the state to In Progress from On Hold.


Since we're completely new to Flow Designer's. 
Can anyone please guide us here.

Advance thanks.

[Aman Kumar S · Accepted solution]

Hi @ar1 ,

You can follow below approach to achieve the same, set wait for 48 hours and then check the state again, if the state remains in onHold, then you can set the state to in progress

https://www.servicenow.com/community/developer-forum/incident-on-hold-for-2-weeks-notification-will-...

[ar1]

Hi Aman,
Thanks for the response and link.

Will implement same and update here.

Thanks again.

[ar1]

Thank you so much Aman.

[Aman Kumar S]

Glad it worked out for you!