Flow Designer Trigger For Major Incident Management

[gcolj]

Hi folks, 

I am trying to ascertain a trigger condition when a Major Incident Candidate is received. The issue is, we may receive several Major Incident Candidates for the same CI at the exact same time, which would trigger multiple flows prior to doing any type of Look Up on the Incident Table. Ideally I would just like to trigger a flow ONCE per CI when a Candidate is received. 

Is there any way that I can do this within Flow Designer? 

Thanks folks - newbie, first time poster. Let me know if anything is unclear (apologies). 

Graeme.

[Vengateshwaran]

Hi @gcolj ,

You can create a sub flow and call in before update br , so in br you can add the script to avoid the creation of incident in the same CI.

[gcolj]

Thanks Vengateshwaran. We actually want the Major Incident Candidates to be created - as it alerts us to a potential larger issue. 

The issue is that if we have multiple ones that come in at the same time for the same CI, it will trigger multiple flows going by my trigger - when in reality I only want it to trigger once and then correlate everything additional to that trigger record.