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03-12-2024 10:27 AM
I have a Catalog Item (which creates a RITM). The Catalog Item kicks off a Flow, which calls a Subflow (I am trying to make a reusable Subflow). I would like my Subflow to update the Work Notes field on the RITM that is created (and linked to the parent Flow).
What is the best way to have my Subflow update the Work Notes field on the RITM associated with the parent Flow?
Thanks
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03-12-2024 12:04 PM
OK, I figured it out. Pass is the sys_id of the RITM as an Input into the Subflow, and then use an Update Record action, using the passed input for the Record field.
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03-12-2024 12:04 PM
OK, I figured it out. Pass is the sys_id of the RITM as an Input into the Subflow, and then use an Update Record action, using the passed input for the Record field.

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09-11-2024 12:48 PM
Ok....
How?
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09-13-2024 04:38 AM
It has been a while since I did this, and we did not end up using it after all. But listed below are the steps I believe I took in order to accomplish this.
On my Subflow, I created an input value to take in the sys_id from the RITM on the Flow (see here if you need help creating Input Values on Subflows: https://developer.servicenow.com/dev.do#!/learn/learning-plans/washingtondc/servicenow_application_d...).
Then, in my main Flow, when calling the subflow, I just pass it the sys_id from the RITM in the Flow.
In my subflow, I did a Lookup Record on the RITM table using the sys_id I am passing in.
Once I have looked up that record, I used an Update Record action to update any fields in that RITM.
Hope that helps!