Flow Designer

[Mark Wood]

Hello experts,

I am exploring inbound email actions using Flow Designer. My requirement is to check if the email has an attachment. If the email has an attachment, then the flow should create an incident and move that attachment from the email record to the incident record. If it does not have an attachment, an automatic reply email should be sent to the user, indicating that the email should have an attachment. Please guide me on this. Thank you.

[JimMarciano]

Hi Mark,

Your flow must be something like this:

https://docs.servicenow.com/en-US/bundle/tokyo-application-development/page/administer/flow-designer...

If you think my answers are useful for you, I would appreciate it if you could mark my answers as helpful. 

Best regards,

Jim

[Mark Wood]

@JimMarciano I did not understand step number 2 how you check email has an attachment or not. please guide me on this. i have an attachment in that step I am confused.

thank you for your assistance.