Flow: how to create a task on a catalog item when a task on another catalog item is closed

JordyZ
Mega Sage

‎12-14-2023 02:08 AM - edited ‎12-14-2023 02:26 AM

Hi,

 

How can I configure this in flow designer: I'd like a sctask to be created for a catalog item (let's call it B) only when a specific sctask of another catalog item (let's call it A) has been closed. Both items are part of an order guide.

JordyZ_0-1702549613232.png

 

Any help is appreciated!

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Ankur Bawiskar
Tera Patron
Tera Patron

‎12-14-2023 02:36 AM

@JordyZ 

I don't think it's a valid business requirement. Will Catalog Item A have dependency on task from catalog item B?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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JordyZ
Mega Sage
In response to Ankur Bawiskar

‎12-14-2023 02:54 AM - edited ‎12-14-2023 02:54 AM

Hi @Ankur Bawiskar ,

 

They're two catalog items in an order guide. Item A is about account creation (the sctask in item A is about creating an account in active directory), so only when the sctask in item A is closed complete, meaning an AD account has been created - only then should the sctask of item B be created (it's a request for laptop).

 

kind regards,

Jordy

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