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Flow not triggering anymore, action's definition is missing

Peter112
Tera Contributor

I have a flow which seems to have stopped triggering at a specific day. I used to trigger on a case update and worked perfectly, until it didn't.
When I test the flow an manually enter a case ID which should have triggered the flow it works fine, but it won't trigger by itself.

When I open de flow and try to unpublish and publish it again it suddenly gives me an error on the OOTB 'Add comment to task' action.

Peter112_0-1762183689946.png

Peter112_1-1762183700920.png

But when I go to the action list it is there and active. And when I add the action step in the flow again it looks fine, until I try to publish the flow again. Then the error is back and the action step empty again.

 

When I lookup the sys_flow_record_trigger it looks fine, nothing seems to be missing.

 

We haven't changed anything at the moment the flow stopped working. The only thing I could find on that day is the Yokohama Patch 7 Hot Fix 2 update.
Does anybody have a clue what might be wrong?

5 REPLIES 5

@Peter112 

please raise a case with ServiceNow

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader