Developer

Flow Designer Subflow - Multiple User Approvals from Variable

Hi Team,I am working on a ServiceNow Flow Designer requirement and would appreciate guidance on the best approach.RequirementI have a hidden catalog variable named approval_managers (Single Line Text).This variable stores multiple user sys_ids based ...

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Inbound Basic Auth deprecation: standardizing ServiceNow authentication patterns in an enterprise

Hello Community, We're beginning early planning for ServiceNow's announced deprecation of Basic Authentication for inbound integrations and are reviewing the target authentication architecture for a mixed portfolio of existing integrations. Our curre...

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Server-Side JavaScript Sandbox - Dispositioning OOTB incompatible Guarded Scripts

Hello Community, We're reviewing incompatible Guarded Script findings associated with ServiceNow's Server-Side JavaScript Sandbox Replacement and have found that occurrence volume can be somewhat misleading. In our environment, thousands of occurrenc...

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Double Quotes Display as HTML Entities ["TEST"] in Activity Stream

Hi Community,I’m investigating an issue with comments in the activity stream.When a fulfiller enters “TEST” using double quotation marks, it displays as "TEST".And when they use single quotation 'TEST', it displays correctly as 'TEST'. We e...

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How to submit a catalog item using ATF

Hi Team, Can Anyone please provide total steps to complete ATF for Catalog Item? Till now I have used below, but I am unable to find the record. Is my Test Steps correct?

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declarative actions make visible on SOW workspace

Hi all , I am trying to make a declarative action available on sow workspace for some RITMS , sc_req_items with item is 'cat item' and when state is 'work in progress' , when clicked on the action , user should be able to make the state change to awa...

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Assessment Instance ATF

I am creating ATF of Demand Lifecycle, after validating the screening, have to impersonate 'assigned to' of Assessment Instance record and complete the Assessment, I am able to complete the step till opening the assessment form, I tried with navigate...

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Flow Designer - Dynamic Approval Routing Based on Company & Environment in Domain-Separated Instance

Hi All,We have a domain-separated ServiceNow environment. In a Catalog Item, the user selects a Company. Based on the selected Company, we need to route approvals to different approval groups.After the approval is approved .an SCTASK should be create...

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Retry Mechanism & Error Handling for Scheduled Job

We have Implemented Integration using Rest method to get data into ServiceNow staging table using Scheduled job.Is it possible to implement Retry Mechanism & Error Handling for Scheduled Job whenever it fails.

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PDI Application Manager fails to install Discovery and Service Mapping Patterns

Hello,I’m setting up a fresh ServiceNow Personal Developer Instance (PDI) for Cisco Firepower Discovery pattern development. Installing Discovery and Service Mapping Patterns from Application Manager fails with “Unable to Download Package.” The UI pr...

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Dot-Walk Scoping Security Enhancement - Re-establishing CrossScopeAccess logging after clones

Hello Community, We're working through ServiceNow's Dot-Walk Scoping Security Enhancement assessment and are looking for practical experience with establishing and maintaining the Log and Allow / CrossScopeAccess logging prerequisites. We previously ...

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How to Sort Catalog Items by Popularity/Usage Within a Selected Category in Service Portal?

Hi Community,I have a requirement in ServiceNow Service Portal where, when a user selects a catalog category or filter section, the catalog items displayed within that category should be sorted based on popularity or usage, with the most frequently ...

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for catalog task, record information page not appearing for AGENT in service now workspace

could anyone help here

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Resolved! Lost access to previous PDI dev403583

Hello, My developer account email is [email redacted] I previously had a Personal Developer Instance (PDI) named dev403583 where I built an Employee Break Management application. After returning after a few days, I was assigned instance dev393228, w...

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[Article] Generating the native PDF export of a record from the backend (script /Flow) and attach it

SummaryServiceNow has no official server-side API for the form’s Export > PDF option. This article describes an approach that calls the same native PDF endpoint from a server-side script, so the generated PDF is identical to the manual export, with n...

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