Font Style in Email Scripts

[basantsoni]

Hello Friends,

I have prepared some email notification emails that display some data, and some are hyperlinks. But font style and font size I want to add so that those email scripts also will be having same font style like notification email content.

Please help on this, I have stored all information from email notification into variables that are displaying information like:

template.print(PrintVa);

template.print(acknowledge_URL);

template.print(ref_notes);

thanks,

Basant Soni  

[Ankur Bawiskar]

Hi Basant,

you can give the css inside template.print

https://community.servicenow.com/community?id=community_question&sys_id=e1aef5f0db3deb00f21f5583ca96...

https://community.servicenow.com/community?id=community_question&sys_id=cda403e9dbd8dbc01dcaf3231f96...

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Sanket Khabiya]

You can achieve this by writing below script in email script :

For eg.:

template.print('<p style="font-size:12px; color:#000000; font-family:arial"><strong>');
template.print(PrintVa);
template.print('</strong></p>');

Regards,

Sanket

[basantsoni]

Hello all,

Thanks for you response, but still issue did not resolve. I have applied provided style but it’s not changing font size and style. Only we want to change size and style as like other text.

[James Bengel]

Without knowing what you're trying to make it look like or how you're going about it, it's hard to get specific, but in general I'd look at an existing notification/script that does what you're trying to do and use that for guidance. If the styling is done in a mail script (as it is with almost all of the content in an Incident notification) then you can duplicate the style attributes in your own script -- or if you're just modifying the existing script, make sure you put your text above the </element> that terminates the styling (I just had to fix a script where a consultant had put the additional text below the </font></p> and it was using the default style). For examples of several different style applications done in a mail script, you can look at almost any of the ones triggered off Incident. Incident assigned to me is a good example, because all of the styling is done within the mail scripts in the body.

If the styling you're trying to use is in the message body itself, the "<>" (Source code) button can tell you a lot.  Examples are a little harder to come by for this, but I did find one called Change Survey that gives you something to start with:

Click the <> button and it shows you this pop-out:

I'll have to defer on what styling you can do with a template, but it seems like you could create CSS classes within that which might cause you a headache if you don't know they're there.  I don't know if this applies in your case, but it's worth looking into.  The same HTML editor is used for templates, so you have the same options as you would in a message body.

Good luck!