For a Particular Catalog Item is submitted means, Auto update the Cat REQUEST Short description

[arun2324]

Hello All, 

                I am new to ServiceNow, Please help me I wanted to auto update Short Description or other fields of Catalog REQ, if a particular catalog Items are ordered.

                I used Before & After Business Rules, I can not able to filter out via catalog item sys_id. please reply with which table to selected in BR.

[Dr Atul G- LNG]

Hi @arun2324 

You mean, after submission you want to update the Short description of REQ and what other fields means?

[arun2324]

Hi Atul, 

            Thanks for the reply, I figured it out, I can do it by workflow of that particular RITM by placing run script in the beginning of the workflow, script is below: 

var grRequest = new GlideRecord ("sc_request");

grRequest.get(current.request);  //very important line.

grRequest.short_description = "As per my Request";

grRequest.update();

[Dr Atul G- LNG]

Thanks @arun2324 

If my answer serve the purpose please mark helpful and solution accepted.