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For an Order Guide in the Profuct Catalog will SN take you back to the REQ not individual RITM?

MIcheleWilliams
Tera Contributor

3 weeks ago

I understand that once you’re dealing with an Order Guide in the Service Catalog that creates multiple RITMs, ServiceNow will always take the user back to the REQ, not an individual RITM.  Does the same hold true for the Product Catalog?

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Tanushree Maiti
Giga Sage

3 weeks ago - last edited 3 weeks ago

Hi MIcheleWilliams

 

Yes, this is generally true for the Product Catalog as well. In ServiceNow an  Order guide is designed to bundle multiple items (RITMs) under a single overarching Request (REQ).

Because the Order guide generates multiple RITMs, the default behavior directs users to the REQ for a consolidated view rather than a single RITM. 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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