For response SLA escalation notifications are not getting triggered when SLA reaches 50 or 75 or 100

Shaik Najma
Tera Contributor

4 hours ago

For response SLA escalation notifications are not getting triggered when SLA reaches 50 or 75 or 100 or breached but for resolution notifications are getting triggered properly 

Please help me on this ?

 

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron

4 hours ago

Please check the OOTB SLA flow and confirm where this logic is already implemented. 

 

https://devXXXXX.service-now.com/now/workflow-studio/builder%3Ftable%3Dsys_hub_flow%26sysId%3D828f26...

 

https://devXXXXXX.service-now.com/now/workflow-studio/builder%3Ftable%3Dsys_hub_flow%26sysId%3D0335e...

 

 

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Shaik Najma
Tera Contributor

3 hours ago

ShaikNajma_0-1786969760713.png

 

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Dr Atul G- LNG
Tera Patron
In response to Shaik Najma

2 hours ago

Please check whether there is any condition related to the Response SLA here.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
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