For Some RITM Workflow not attached when created from RITM

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01-06-2023 12:58 AM
Hi Guys,
I am facing issue in order guide where for some RITM Workflow not attached when created from RITM, checked all the solution refer in the community but none of them resolve my issue.
I know the OOB BR 'Start Workflow' is not trigger when the RITM stage in request_approved, please let me know how i can fixed this issue.
Regards,
Surabhi
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01-06-2023 01:13 AM
Hi Surabhi,
you can see your workflow in active context ,check it with your RITM number.
You can paste picture of the workflow here if you need more help.
Thanks,
Manjusha Bangale
Thanks,
Manjusha Bangale

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01-06-2023 01:18 AM
Hi Manjusha,
Context is not getting created as start workflow br is not getting trigger for some ritm . Also request is getting approved
Request workflow:-
RITM Workflow
Regards,
Surabhi
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01-06-2023 01:24 AM
@Community Alums
unless your REQ gets approved the RITM workflow won't trigger
Did you try raising the catalog item without order guide?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-19-2024 12:44 AM
@surabhipande21 , Did you fix this Issue, can you please share the solution here.
Thanks,
Ramesh