Force a view after submitting a record producer

[stevewilson]

We have customers with no roles coming into a custom CMS page to request Incident, Problem, and Changes. For Incident, I have been able to change the default view called Self-Service to meet my needs. How can I force the users to see a view for Problem/Change? I've managed to do this by forcing iframes/links to have these paramters: "sysparm_view=problem_portal&sysparm_view_forced=true" and it seems to somewhat work. I'd rather just force all user without roles to see a certain view for all Incident, Problem, and Change records.

My main issue is after the user creates a new problem or change and hits submit, the new record they are taken to automatically uses the default view. After the user submits a Problem or Change I cant figure out how to force a view.

[mrswann · Accepted solution]

Within Record Producer, under Accessibility there is a field called View

Each view has a name, for instance Self Service view is normally ess so put ess in that field and then modify the Self Service View for the Problem, Incident , etc

Then upon submission this is the view the requester will see

[stevewilson]

Thanks mrswann.

This seems to be working properly. ess is the view name and I was tying to use the view title "Self Service". So anyone who has this issue make sure you are using the view name.

[SC10]

Could you please clarify what you did for this? I added in my view name, but the submission form is still going to the default view.