How to show all request in the list

jmcagod
Kilo Guru

Hi,

Is there a way to see all the list of the request and not just the request that I created? Where can I possibly configure that? I checked the Application Menu and ACLs and it doesnt look like its restricting anything on list view. Or maybe I'm just missed something in ACL?

Thanks,

q1.PNG

1 ACCEPTED SOLUTION

I found this one that looks like it is doing some filtering (change INSTANCE to your instance name)



https://INSTANCE.service-now.com/nav_to.do?uri=sys_script.do?sys_id=99e51771372201003e7d40ed9dbe5de6



find_real_file.png


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6 REPLIES 6

Chuck Tomasi
Tera Patron

You may be encountering a before/query business rule. Check your business rules that run against that table to see there are any. That could be a filter.



Note: When it comes to HR cases, I'd be very cautious about removing filtering capabilities as it could present a privacy issue.


I will check   that out, and I will let you know


I found this one that looks like it is doing some filtering (change INSTANCE to your instance name)



https://INSTANCE.service-now.com/nav_to.do?uri=sys_script.do?sys_id=99e51771372201003e7d40ed9dbe5de6



find_real_file.png


Yes! It worked!! Thanks!