force template.print line break

[smithcorey]

I am sending an email notification when incident is commented.

No big deal, right ?

In the comment field, I typed a, then hit Enter, typed b, then hit Enter, typed c, then hit Enter.

The notification has ${comments} in it.

This works great, but the sys_created_by and sys_created_on are added. We do not want these two fields.

So I wrote a mail script to strip off the timestamp and user name, but now the comments are put into a string that I can not figure out how to force a line break after each comment.

this is what my script produces, removing the sys_created fields, but loses the line breaks.

Any ideas ?????

[Kalaiarasan Pus]

Try

var notes = current.comments.getJournalEntry(-1);

  var na = notes.split("\n\n");

  for (var i = 0; i < na.length; i++)

  {

  var subNotes = na[i].split("\n");

  for (var j = 1; j < subNotes.length; j++)

  {

template.print(subNotes[j].toString());

  }

  }

[smithcorey]

Deeply appreciate your time and your script.

The script worked beautifully stripping out the "header"   = Customer Visible Comments

Thank you.

Unfortunately, the comments are not is a list format in the Notification as they are in the Comment field.

That continues to be my challenge.

comment field

and same comments in the notification

[Kalaiarasan Pus]

Can you add a '\n'?

template.print(subNotes[j].toString()+'\n');

[smithcorey · Accepted solution]

This is now working, thanks to you and your assistance !

Header is being stripped and comments in notification are in "list format".

The final thing I had to do was check the Newlines to HTML box.