Force user to a specific view (i.e. ess user to an ess view)

[thisismichaelb]

How do I force an ess user to an ess view?   There must be something around roles I am missing.

View Rules don't seem to have the flexibility I need.   And I am able to do this with links, but what about an email link that goes out or gets passed around?   I've noticed users that hit those links go to the default/everything view and not an ess view.

[Chuck Tomasi · Accepted solution]

Michael,

Check out https://wiki.servicenow.com/index.php?title=Restrict_Form_Views_by_Role

You'll need to build a global business rule (one of the few times you can't use a script include.) Check the one for incident list & form as an example.

[thisismichaelb]

Thanks Chuck, will give it a shot.   I always tend to shy away from the "not officially supported" articles.

[Chuck Tomasi]

It's the only way I've found to work based on roles. It's also implemented in the base configuration. 🙂

[naveenms88]

hi I have created an UI action in approver form..." UPDATE RITM",

function displayRITMRecord() {

        var dialog = new GlideDialogForm('Review & Update ', 'sc_req_item');

        dialog.setSysID(g_form.getValue('document_id'));

        dialog.addParm('sysparm_view','Approver');     ---- it works only for ITIL users and not for ESS users. So, used the below global business rule.

        dialog.addParm('sysparm_form_only','true');

        dialog.render();

}

created a global business rule as below to show the APPROVER view( in RITM )   to ESS approver when clicks on UPDATE RITM.

// populate the default value for the caller

function sc_req_itemGetViewName() {

      if (gs.hasRole("itil"))

  {return;}

  if (view.startsWith("approver"))

      {return;}

  if (view == "sys_ref_list")

      {return;}

  answer = "approver";

}

function sc_req_item_listGetViewName() {

sc_req_itemGetViewName();

}

I dont see any luck in getting my APPROVER view shown to the end user through UI Action. Kindly help