Form being submitted without mandatory fields filled in
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‎08-16-2019 01:07 AM
On the new_call table users are able to save the form without the mandatory fields being completed. i.e. when clicking on new call and clicking on create task it re-directs to the call type tale e.g. incident, service request. However, this can be done without the mandatory fields being filled out on the form. I have checked any UI actions and policies but can't see anything that will be causing this. Any ideas on how to fix this issue?
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Scripting and Coding

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‎08-16-2019 01:10 AM
Hi ashfaq,
How are the mandatory fields being enforced? UI policies, data polices?
If it is a UI policy I would suggest using a data policy.
Thanks
Mark
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‎08-16-2019 02:29 AM
Hi Mark,
Thank you for the prompt reply. I have tried both to no avail.
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‎08-16-2019 02:32 AM
Hi,
So are you getting re-redirected to new form without mandatory fields being filled?
or user is saving/submitting the current record and mandatory fields message is not shown?
Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎08-16-2019 03:30 AM
Hi Ankur,
Yes. I am getting redirected to a new form without the mandatory fields being filled in. If the mandatory fields are filled in then it copies it across to the new form. What I want is if the mandatory fields are not filled in then it should not re-direct to the new form and should state that mandatory fields need to be filled in.
Thanks
Ash