Let's Compare the User Profile VS HR Profile

Hello Community, Often, we confuse to understand the difference between HR Profile & User Profile. User Profile: This specifies the basic details about user like user id, first name, last name, telephone number etc.As you can see in the above image, ...

Can we put a query on XML Data Source File path?

I am trying to Data Sources to create an XML data source to another instance. While creating data source, in the connection URL I have updated query parameters to reduce the amount of downloaded data, neither the size of the file will exceed mac perm...

Reports in the Dashboard are loading dead slow, how to troubleshoot

Hello Community,I have a Dashboard which have loads of reports containing requested items , incidents.This dashboard has reports consisting of data from past 12 months, 6 months, and various other timelines .The Dashboard is taking allot of time to l...

429 Errors

Hello Community,I test my API with the Jmeter.I'm getting these many (429)errors in servicenow. How can i handle these?Thanks,Daiva 

In B2B model how contact will raise case against product either using sold product or asset table

Hi Team,After activating the order management plugin I seen order tab in CSM portal,In B2B scenario contact ordered a one product from CSM portal, after delivered product that product associated with contact details are stored in sold product or asse...

How can we change the position of fields over the form via App Engine Studio

Hello All,I'm looking for a way to make the changes in the position of field that are over the form.Thanks.

customize GwtPollDialog

Hi,I want to customise the existing GwtPollDialog method in servicenow. 1. Can I set a different file name after the download rather than the table name2. Can I set the specific columns which I need to download(If possible I want to write my own colu...

I need to fetch report variables that is visible on SC task records.

I know that we have table "variable ownership" in ServiceNow through which we can get all the variables list along with their RITM numbers but now the request is that instead of RITM i should show the SC task number in the report but i can not see an...

I don't want to send the "send-ready" emails.

I am having trouble with emails of the type "send-ready".Currently, I have set "Email sending enabled" to False in the Email Properties.However, when I check the mailbox, there are several "send-ready" emails.I would like to set "Email sending enable...

How do I release my instance ?

Flow Designer Update Multiple Records not working when nullifying fields

This is working in my PDI instance but not in our actual DEV instance. Both with Vancouver version but different build number. Anyone encountered same issue?  Workaround: We do a lookup records and do loop and single update record. But wanted to avoi...

Item Variable Permission not work with Attachment fields?

Hey, I am developing a catalog item. This item has an attachment variable that only admin users can see. When I configure the "Permission" tab, the rules don't work. But if I change the variable type to Single-Line Text, they work. Is this a limitati...

How to populate Category related Questions and Ratings in Database view Table.

Hi Team,in new DataBase view table , how to populate  "Assessment Category Result" table columns and "Metric Category" table columns  not sure where Error going , result not coming up  

Show Incidents created by or assigned to particular group members.

Hi Team, I have 3 groups1. ServiceDesk 2. Hardware3. Software ServiceDesk group members can see their incidents and other 2 group incidentsOther 2 group members can only see their group incidents, but they should not see ServiceDesk groups or the oth...