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Resolved! Change ServiceNow icon in outbound emails

Hello all,Is there any way to change the icon for the ServiceNow email address when people open outbound emails in Outlook? Please refer to the following screenshot:We want to replace the default "IS" icon with another image.I'd appreciate your suppo...

Screenshot 2024-06-12 102000.png

Catalog Item Requirement

Hi Team,I have reuirement where i have to trigger one sctask which will assigned to HR Team and after close complete this task i have to trigger one more task which will be assigned to Tech team but the problem is we have single catalog item which is...

Knowledge articles in are filtered by keywords in the link clicked

Hi servicenow developers, I need help related to knowledge articles in service portalIn our service portal, we have links which direct to a facet which has knowledge articlesBut when we click the link, knowledge articles are filtered by unwanted filt...

Community Alums by Community Alums  
  • 285 Views
  • 1 replies
  • 0 helpfuls

When ServiceNow form loads, the on change script is acting

Hi We have an on change script which acts on date-time variable. It works fine for future date validation but once the form is submitted it takes to our custom ticket conversation widget and shows the error message that date is not valid. Also when v...

Community Alums by Community Alums  
  • 467 Views
  • 4 replies
  • 0 helpfuls

Attach an SLA Schedule from a Business Rule

I have an SLA definition, and I would like to create a business rule that attaches different Schedules to the SLA based on the requestor's location. Has anyone done this? I would appreciate any guidance.

SerhiyK by Tera Contributor
  • 1138 Views
  • 6 replies
  • 1 helpfuls

Adding new fields in cmdb_ci related tables

Hi Community,Is there a way to add new fields in all of the cmdb_ci table, in a particular view? To be more specific, I would want to add several new fields in the CMDB - Workspace view The issue here is, there are multiple cmdb_ci related tables (su...

jnt-cnt by Mega Sage
  • 993 Views
  • 1 replies
  • 0 helpfuls

How to Pass each record Input in Flow action

@Ankur Bawiskar  @Community Alums  @Sohail Khilji @Maik Skoddow  or anyone please help I created a lookup records mentioned core_company Table nameafter that i created a for each loop to check the existing recordsafter that I called my custom API Act...

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ARAVINDA11 by Tera Contributor
  • 692 Views
  • 2 replies
  • 0 helpfuls