Email notification for observer is not working correctly
the observer email notification is not working. we want the notification to go to a specific assignment group or group of users but they are not receiving it
Forum Posts
How to set the Major Incident State to proposed in the List action in workspace?
I have this List action for incident table Once click on it it should create new incident record with major_incident_state=proposed.But I am not able to set this value.I can set short_description=test --> This is working but I am not able to set any ...
Customize the advance risk assessment in risk workspace using UI builder
Hi,Could any one have an idea, how the assessment data is coming dynamically on the risk workspace. I have checked the UI builder but could not find any. I want to customize the risk assessment view by adding some custom fileds in workspace so that u...
Inbound API capture to Asset table
I get a JSON payload sent to us by one of our hardware vendors. I was wondering what the best approach here would be, to generate Asset records from this data. We get a Purchase Order number, Model number, quantity and Asset tags. I need to create a ...
How to download the files from request and save it in shared folder or sharepoint in CSV format?
I have a requirement to auto download the files from request which has attachments and save it in shared folder or sharepoint in CSV format with date & time as naming conviction. I have no idea at all on how to proceed on this requirement, how can I ...
How to compare source table and target table records in transform map.
Requirement: How to compare source table and target table records in transform map and the records Active True in Target table if that is new in target table?
Modify view for Workspace created using UIB
Hi, I have a requirement to change the view of incident form in a workspace that was created using UIB. I could see that using the UX List (sys_ux_list) table, I could modify the list view of a table. Is there any way on how I could modify the view ...
Resolved! Loop through variables in flow designer
Hi guys I have a requirement where once the catalog item is submitted a catalog task should be created for each variable which are marked true(these are checkboxes)The short description also should be variable label nameSince there are about 10 check...
Set the variable: workflow stage upon closure of the task
How to write a script in the flow that when the sctask state is set to closed completed update the variable for that task only.
On Global search SYS id is coming instead of short description.
when we search for knowledge article On Global search SYS id is coming instead of short description... Sys id is coming on global search in ITSM .Attaching the ss. Any help will be appreciated.
Interactive Filter Type Reference
Hello,I am not sure if this can be done or not as I may be missing something. I have an existing Region/Market Interactive Filter on our dashboard that is utilizing a different Reference Table than the one that has what the stakeholders are looking ...
How to clear field value when "Leave sit" dialog box is "Cancel"
Hi all,Is possible to clear field value when when "Leave sit" dialog box is "Cancel" Variable name: deadline_submissiontype: yes/nofunction onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue === '') { return; ...
Make sure all policy reviewers click the "Request Approval" button before going to Policy Approvers
Hi All, How can we make sure that all reviewers review the policy before going to the state "Awaiting approval". Any help would be much appreciated.
create catalog task when the Account Disable Date field has a date assigned
Hello, good morning, I have a new field created called Account Disable Date in a custom table, where I need that once a Request is generated, the catalog tasks are created when the Account Disable Date has a date assigned and if the date is not assig...
Variable optional on one task and required on another
I have a catalog item that creates multiple tasks. The requirement is for a variable to be optional on one task and then required on another task. Any suggestions?