Hello all,Is there any way to change the icon for the ServiceNow email address when people open outbound emails in Outlook? Please refer to the following screenshot:We want to replace the default "IS" icon with another image.I'd appreciate your suppo...
Hi Team,I have reuirement where i have to trigger one sctask which will assigned to HR Team and after close complete this task i have to trigger one more task which will be assigned to Tech team but the problem is we have single catalog item which is...
Hi All, I am unsure if I can come across clearly about my situation. Anyway I will give it a try. I have an advanced reference qualifier which is calling a script include to get the users from sys_user table who belong to the groups. advance referen...
Hi servicenow developers, I need help related to knowledge articles in service portalIn our service portal, we have links which direct to a facet which has knowledge articlesBut when we click the link, knowledge articles are filtered by unwanted filt...
Hi All, I need to put a variable value in Rest Endpoint: https:lookup/${address_id} If I hard code this address in script I'm getting 200 response, but if I add it dynamically through not getting any response/error but I could able to log the variabl...
Hi We have an on change script which acts on date-time variable. It works fine for future date validation but once the form is submitted it takes to our custom ticket conversation widget and shows the error message that date is not valid. Also when v...
We have below form where u_checklist_item is the custom filed. If user put the checklist item name (checklist_item_name_1, checklist_item_name_2, checklist_item_name_3, etc) then, those value should auto update in the "template" field in below format...
Hi All, I have a requirement to show two emojis(green face, red face) on the email body. Clicking on the green face should redirect user to the portal with the survey questions meant for the green face and clicking on the red face should redirect use...
I have an SLA definition, and I would like to create a business rule that attaches different Schedules to the SLA based on the requestor's location. Has anyone done this? I would appreciate any guidance.
Hi All, I have one requirement, Need to turn CSV file into a GIF and create GEO charts. How can we achieve this and where can we achieve this in ServiceNow platform. Please help me with suggestions. Thanks,
Hello Team, I have a requirement where i need to create 'i' button in the string field and i need button after string field when i click the button, i need to get displayed all the information like reference data. Can someone help me to develop my re...
Hi Community,Is there a way to add new fields in all of the cmdb_ci table, in a particular view? To be more specific, I would want to add several new fields in the CMDB - Workspace view The issue here is, there are multiple cmdb_ci related tables (su...
Hi Team , We received an incident stating that Could the rule to triggered attached email notification please be reviewed.I am sure you can agree that such email serves no purpose and only be a distraction. (For a resolved incident) Preview of the...
@Ankur Bawiskar @Community Alums @Sohail Khilji @Maik Skoddow or anyone please help I created a lookup records mentioned core_company Table nameafter that i created a for each loop to check the existing recordsafter that I called my custom API Act...
If an user with Change Manager role used the global search functionality (search field to the top right corner on the banner of the platform) then they should NOT be redirected to the agent workspace view but should be redirected to their default/nat...
