Hello team, I have a requirement to get total cases count in a field : Total cases per each HR service.If we open a particular HR Service then the field "Total Cases" should show the count of HR cases created for this particular HR service. How can w...
I installed service graph connector for sccm plugin, I want to import manually excel through service graph connector. please suggest
I want to put some condition based on the portal view- for ex: if I open the sc_cat_item some validaion should be done.how to get the table= sc_cat_item in the client controller widget [id=sc_cat_item&table=sc_cat_item&sys_id=7e0c6da09766ca50cffc5d80...
I have a cosmetic requirement to add additional hint/notes to attachment icon on Incident table.Currently OOB I am seeing, 'Manage Attachments' on hovering the cursor over the attachment icon. I want to add ' Manage Attachments. Please dont add sensi...
Hello, I want to create a report that dose group by on specific filed but I want to show label of other filed.I have X table and every record have a name, and I also have Count filed in each recordI want to group by the count and show the record name...
Hello, everyone.I need to count the number of ritms every day depending on the actual end and actual start field.If:1) RITM123456's Actual Start is July 9, 2024, and its Actual End is July 11, 2024,2) RITM789101's Actual Start is July 9, 2024, and it...
I was creating an ATF where an integration call is simulated via a text file attached to Integration logs table. I was wondering if i could automate this function in ATF. The main challenge is modifying the content of the text file dynamically before...
Hello friends, We are importing computers and related information from Intune and recently we found out that some computers are being transferred to other folks, for example, when user John Doe leaves the company, his computer is then refreshed and a...
I am trying to reopen an incident from email but the inbound always results in error: Service Desk - Reopen incident : did not create or update incident using current Here is the script: (function runAction(/*GlideRecord*/ current, /*GlideRecord*/ e...
Hi All, I've a use case where I've a list field referring to a custom table and users want to select multiple records when the search in the field. When I select the search option on the field, I see below records: We want such check box to allow use...
in a catalog item we have a field "training date type". its a reference field getting its choice from a custom table. this field is in a variable set of the catalog item.we need to validate the field so that user cant submit the request one week befo...
Hi All,I've a scenario to automate the process of filling up a survey with around 20 questions, spanning across pages.The answers to the survey are in the form of radio-buttons on the portal.I could successfully answer all the questions using 'Click ...
What are some of the url's i can test to see what a business_stakeholder role holder can see? We'd like to see their view in Change and Incident. I'm assuming they can see read only version of these pages.
Hi All, On the knowledge article I have reference links and I would like the reference links to be displayed on new widget. I would like to know the possibilities and how can this be achived. Thankyou !!
Hi Team, We are rolling out agent client collectors to multiple windows server, however we are seeing an issue where 2 records are getting created for the same server under 'Agents', when investigated found that there is only one difference between b...