Hi Everyone,In this post I am going to tell you the process to get the file info from Sharepoint with the help of sharelink or sharepoint url using GraphAPI Setting up the integration-First thing first- we need to ensure we have a user in sharepoint ...
I have used decision table for returning assignment groups based on locations, and calling the decision table in "Make a decision" logic to set the assignment groups on incidents & tasks forms. But when I'm adding a new row in the decision table for ...
OK, here's the scenario:Using 'Input' component on a UIB pageClient state param is bound to the input's valueClient script is set as an event handler for the "Input invalid set" event, which is supposed to fire when the user blurs the field (at least...
Edit: added two configuration detail entries after some additional testing tl;drI am building a new catalog item (manually, not with UI Builder) and need a particular variable to be mandatory at the Catalog Task level. This is working as intended whe...
Hello, I was wondering if anyone has as of yet used the Data Certification experience in CMDB Workspace, and have been able to also configure Notifications (email or Teams) that would go out to each user that is getting a certification task. We used...
Hey guys, My company is moving to SNOW from Zendesk. I'm sad to see ZD go, as I knew the inner workings fairly well. SNOW is a whole new ball game, it seems. My department deal with thousands of tickets/cases per week. As such, macro's (or templat...
Hi Guys, Please help, I want to integrate servicenow and zendesk. The only important field is Reference ID and hopefully using Oauth authentication. thanks
Hi,When I am trying to created a problem , it is getting created , but if i have to add mutiple incidents to it. I am not getting add button in the related list. It is showing new button. how can add button .
Hi Team I have one catalog item having variable called "area affected" having variable type select box having 2 choice "Intenal and External"so based on that i want to set the priority on sc_task table having condition as follows:"Internal, P2 Exter...
Hi, I have a requirement to automatically fill start date field as Jan 1st current year and end date as Dec 31st current year during creation of a record in one of the scoped table. The record in the table will be created through scheduled job.. Can...
HI community, I got struck at a small issue, The ask is as shown in the below screen shot when the below form is created (wm_order) Once the record is created as shown in below, It has to trigger a record on the work task table populating some data....
Hi all i need your help, i would like to know how to make visible in the RITM variables tab, the variables contained in a set variable used by the catalog item which generated the RITM ?
Hi PA Experts,Need your valuable inputs on below requirement.REQ:→ 1)List of monthly Resolved Cases → We already have.---------------- Need to achieve below points------------------------------------------------2) Covert Resolved time to Days (T/60/6...
We are moving to a new instance, and I am trying to migrate the integration to the new one. We have an existing API call from an outside software that is using this "https://<instancename>.service-now.com/sys_import.do?sysparm_import_set_tablename=u_...
Hi Experts,I need one help/Guidance.I want to create a PA Dashboard showing P 50/75/90/95/99 Percentile of Resolved Incident.For explanation : In 2023, Month of August 50% of incidents were resolved in mean time of 2 days, Similarly for 75%/90%/95%/9...
