I want to create an interactive filter for Dashboards and reports . Also I want to share the reports I have created within my ORG . But my org has a strict policy of not allocating elevated roles ( admin role in particular ) to users , Can someone p...
I would like to add a custom field to the Task SLA table that measures the SLA within 24 hours, excluding weekends and holidays, separate from the Business time left, elapsed time, and elapsed percentage fields.Firstly, is it possible to implement su...
Hi. I need to report on an sla that is on the REQ from an sc_task perspective (i.e. filtering on the 'Assigned To' of the sc_task) I think I need to create a database view similar to this - how to join sc_task, task_sla and sc_req_item tabl... - Ser...
I have a custom widget which will display an article. This article sometime may contain images. I want to display a small size of this image and when user clicks on image, the image should pop up and display in full size. How do I do this?HTML:<div c...
Hi Community, I want to make a few fields mandatory on the problem form when I click the Accept Risk button. I tried using UI policy, but when I click the Accept Risk button a dialog box asking for mandatory fields appears, and after filling when I c...
Hi, I ma trying to make 'model' field editable however it does not work. How can I check where is the issue? I created this onLoad client script: but it does not work. thanks!
Hi , how to get the time zone of users. if user is Japan or India i need get their time zone please suggest script.ASAP.. thanks,venkatesh
Hello,I need to display the contractor's names(max limit=5) from a multi row variable set in the short description based on the type of access requested in the catalog form. I have written a code but it is not executing. if(current.variables.type_of_...
Hi , Below is my use case.I looking for Best implementation methods for this.I have 3 tables :1.Business Service table ( cmdb_ci_service)2.Knowledge table ( kb_knowledge)3.Knowledge Template Table ( kb_template)I have created a reference field called...
Hi All, We have one email notification getting every month. Once, while email getting triggered need to change the body of the email using flow designer. Is it possible??. Can anyone help me with flow logic
Hi All,I want to hide New button on change request form - Attached Knowledge related list only for itil users.If we hide new button , both edit and new buttons are not getting visible.Please suggest steps to implement this. Thanks and Regards,Vineel...
Hi,There is OOB functionality for Incident Action button for Portal, I want same functionality to be worked for Requested Item i have clone the same widget and changed table name i got the button but functionality is still not same as incident. Can a...
Hi All, I am trying "GetWorkItems" method in rpa studio but its not working, and its showing an error, please help. Work Queue Item: Studio: Error: Thanks in Advance
Hi All, I am trying "GetWorkItems", method in rpa studio but its not working, and its showing an error, please help. Work Queue Item: Studio: Error: Thanks in Advance
Hi I have one requirement where i want two button "ASSIGN ME" and "REMOVE ME" on incident list page.and suppose i applied some filter condition on list page.when i click "ASSIGN ME" then it will assign me as a assignee in all the record that retur...
