Resolved! Hide the default filter
Hello, Can we hide the default filter in the list view or can we make not removable that filter for the users ?Please find the attached screenshot below . Thanks,Manju
Forum Posts
Resolved! Assistance Needed: Business Rule to Prevent Catalog Task Closure Before Approval
Hello,I need assistance with a business rule that prevents a catalog task from closing until all approvers have approved the request item.The following code is not functioning correctly. Please review and provide suggestions. Script:(function execute...
Workflow script error
Hi!I am trying to pass a value from one workflow to another workflow, but the child workflow gives an error.Could someone help me? This is the parent workflow script (Run script):workflow.scratchpad.var_manager = true;This is the child workflow scri...
Error message is shown when deleteing a table inheriting cmdb_ci on pdi
Error message is shown when deleteing a table inheriting cmdb_ci on pdi. But the table can be deleted. when I tried to replicate on my PDIs, it happened on one PDI and didn't happened other PDI.The version are both WashingtonDC Patch 3 Fix 1. could y...
Check email notifications
Hello, I have a request where approval notifications are sent to a group. How can i see where email were sent? i also configured as it shows here:
Report for Opened vs Resolved Incidents in last 7 days.
Hello All,I'm trying to create a Report for "Opened vs Resolved Incidents in last 7 days", but not able to reflect the correct data in the report. could anyone help me if anyone worked on same requirement. Thanks,
Reference qualifier help
Hi,I am trying to sort a reference field on a catalog item that I have. I need to globally default sort the results of the ref field when they go to the pop up and look at the referenced table.I have tried a reference qualifier, but that is not worki...
Resolved! How to Hide "Order Now" button on the Portal at Runtime
Hello. I read the post here but that solution is not working for me.When my code runs, I get the "this.jQuery is defined" alert message, but still the button is not hidden. Thoughts on what might be going wrong here? Thank you. I want to do this b...
Find children, grandchildren of an incident ServiceNow
Hello Folks,I'm looking for an optimized code to find children, grandchildren etc. of a parent incident. Something like an advanced version of various search algorithms(DFS, BFS etc.) Finding the first level child would be easy using a simple Glide...
Updating a RITM Variables inside of a Flow
Using A Catalog Item Flow I Currently have a situation where if a record is not found a user can fill out separate values on a form then the flow should auto create that record in the table. After the record is created I'm trying to update a separate...
Can I make the Select Box Type to use as Multi Select in Catalog like ListCollector
Hello All, Based on my requirement, I can't use ListCollector variable. So I created 'Select Box' variable but I would like to make the variable as 'Multi Select' on catalog form like we use as 'ListCollector'. Please let me know whether I can use Cl...
Custom UI action
Hi Community,I need to create a new UI Action with name "Revert Change(s)", the functionality:if we change any field value, so before saving record, by clicking this button button should revert all the changes we applied on incident table . i tried t...
Will KB Submission will be deprecated soon?
Hello Everyone, Right now in our Instance whenever Knowledge checkbox is checked and the Incident is closed , it creates the KB submission by linking Incident as Parent, so any article can be created from Kb Submission. This is done by making this pr...
Resolved! Unable to Activate Change Flow
I deactivated the standard change flow and now I cannot activate it. I tried testing it first but that doesnt change the status of the button. Has anyone encountered this?
Relating records to a problem ticket
Steps to recreate1) Open a problem ticket2) Relate an incident to the recordResults - you will see a related incident appear in the related records tab. However in the Incidents TAB, no incident is linkedAlternatively, add an incident from the Incide...
