Hi, The user having knowledge_manager role, he can able to view knowledge search log module into Utah version. but he is unable to view this module into washington version. please advise me. Thanks.
Hello everyone, I am facing one issue while selecting a particular option from a choice field in flow designer as I click on save button that option is removed and if I select other option from same choice field it is getting saved (attached screensh...
We are having an existing custom application with multiple tables , columns and different scripts. I need to push the entire application including the delete actions performed to a GIT Repo. Is there any best way to do it??
Hi AllHow to hide KB number from KB Article. (If this even possible??) Thanks.
Our organisation introduced a custom field (true/false) on the cmdb_ci table named u_selectable. This was created so that CI owners can set this value to 'false' (via self-service catalogue) to avoid it being selectable in an Incident, Outage, Change...
I have the below business rule that updates Category in the RITM based on a variable. The script below works fine when the user language is English. However, for users who have French set as lamguage, a new choice appears (in red) instead of selectin...
Hi All, I am working on record producer where I have 3 variables L1 category, L2 category and L3 category. I need to set these variables values depended on each other. I am able to get the values based on filter applied in script include but it is wo...
Hi There, work order task number is not showing in the context menu, any one suggest me the solution how can i enable it. Regards,Rajesh.
I'm using Async glideAjax in onSubmit catalog client script and allowing the submission of form on the basis of the script include response.Below code is working for native UI, but not working on portal.function onSubmit() { //Type appropriate co...
Hello Devs, I am seeing issue in adding field to the default list view. I opened list view, Configure -> List Layout and adding field but when I click 'Save' I couldn't see that field on the list view. and when I again do Configure -> List Layout the...
Hi,I have a Scheduled Job doing a REST API GET from an external Asset dbase (using RESTMessage V2). I am parsing the responseBody fine for named properties, but there is a section for "customFields" that groups together properties and I am not sure h...
Hello, I have a requirement to check if all the values on the list are the same for all records, if all values are the same on all records on the list, then do some update. If even one record contains a different value, then stop the script. I found ...
Popular items in Service Portal should show only selected catalog items which customer suggested and this should not show OOTB mostly used one. Please help me with the latest script for cloned sc_popular_item page in vancouver version. Also help me t...
Hello All,We have a variable (Type = Single line text) being used across different catalog items.The requirement is to change the type to drop-down values (drop down values should be coming from Location table's Country column). Now the problem is Lo...
I'm using the knowledge management rest API, it's currently returning articles form all knowledge bases but I would like to limit results to just one. Is this something that is possible in the API query? Thanks Connor
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