Form configuration

[valli_17]

Hi,

In the related list of incident there is a child incident. when I choose edit then above mentioned screen shot was opened then when on the INC0000001 incident I am getting name, assigned to, assignment group, short description. In the same manner how can I get Priority.

Thanks.

[Dr Atul G- LNG · Accepted solution]

Hi @valli_17 

1. Navigate to the table for the related list you are clicking the edit button on.
2. Right-click the list and select configure List Layout.
3. Change the view to Reference List or if one does not exist you will need to click New.. and name the new view 'sys_ref_list' (this will show as Reference List after you save it).
4. Change the fields associated with the view and this will update what is shown in the list collector 

I tested these and it is working. 

[Dr Atul G- LNG]

Hi @valli_17 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0725179#:~:text=You%20can%20c....

[Dr Atul G- LNG · Accepted solution]

Hi @valli_17 

1. Navigate to the table for the related list you are clicking the edit button on.
2. Right-click the list and select configure List Layout.
3. Change the view to Reference List or if one does not exist you will need to click New.. and name the new view 'sys_ref_list' (this will show as Reference List after you save it).
4. Change the fields associated with the view and this will update what is shown in the list collector 

I tested these and it is working. 

[Brad Bowman · Accepted solution]

Navigate to https://instancename.service-now.com/incident_list.do?sysparm_view=sys_ref_list.  This will show a list view of the current fields displayed under the Edit Child Incidents slushbucket, so yours should show Name, Assigned to, Assignment group, and Short description.  Right-click in the column header and choose Configure > List Layout to change the Selected fields.  Once you save this you will see the changes next time you edit a Child Incident related list.

[swathisarang98]

Hi @valli_17 ,

In the below link replace instancename with your instance name 

https://instancename.service-now.com/incident_list.do?sysparm_view=sys_ref_list

Configure -> List Layout

add Priority and save it 

Then you can go to child incident slush bucket and test it,

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Swathi Sarang