Form displaying duplicates based on recorded response

adargenzio · ‎09-11-2023

Hi!

So I have a record builder asking a few yes or no questions. When opening up the form to view the generated record, the response displays as well as the yes/no. See below:

Choice selected on record builder was 'No' therefore, it is displaying twice on the form. I've tried a handful of different ways to fix by changing field types and default values but no such luck.

On record builder:

fields are set to Option > Yes/No > Dropdown with none

On table/form:

fields are set to Choice > Yes = yes, No = no > Dropdown with none

This was all working fine until we upgraded to Utah (may or may not be related but worth mentioning)

Has anyone experienced this before? Do I need to use a script to remove the dupes?

Hemanth M1 · ‎09-11-2023

Hi @adargenzio ,

Are these choices set using scripts anywhere?

and also verify by going to list view pof these records and pull these fields and see if they appear in different color (may be in blue) if so they are set different by script or something wrong with the mapping.

if you have non upgraded instance, verify if this issue part of the upgrade.

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

View solution in original post

Shehnaz Morat · ‎09-12-2023

Hi- I am experiencing the same thing with my options on my record producer:

adargenzio · ‎09-13-2023

Check out this article, it may help you!
https://www.servicenow.com/community/developer-blog/beating-the-invalid-choice-blues/ba-p/2284314

adargenzio · ‎09-13-2023

So I actually figured out WHAT is happening but not WHY. Like @Hemanth M1 said - there is indeed a problem with the mapping. System is looking for the value "Yes" while I have is set to "yes". Just needed to switch the actual value on the table to match the value on the record producer!