Form Fields: classic view vs workspace view

[A_Valentine]

I created a custom field for the change form. It shows up in classic view but when I go to the workspace the new field is not displayed.  The other fields are shifted like the new field should be there but it isn’t. Any ideas what I did wrong when creating the new field? 

[A_Valentine · Accepted solution]

Hi @Kan ,

I have done that.  I see it in that view as shown here.

But when I load the workspace I don't see those 2 checkbox fields.

Thanks for the help!

[Anirudh Pathak]

Hi @A_Valentine ,

You will need to add that field to the workspace view.

Follow the below steps -

1. Click the additional actions icon or right click on the form header and select View > Workspace.

2. Click the additional actions icon or right click on the form header and select Configure > Form Layout.

3. Bring that field from available bucket to selected bucket and save the form.

4. Navigate to workspace you will be able to see the field now.

[A_Valentine · Accepted solution]

Hi @Kan ,

I have done that.  I see it in that view as shown here.

But when I load the workspace I don't see those 2 checkbox fields.

Thanks for the help!

[A_Valentine · Accepted solution]

Hi @Kan ,

I have done that.  I see it in that view as shown here.

But when I load the workspace I don't see those 2 checkbox fields.

Thanks for the help!

[Sumanth16]

Hi @A_Valentine ,

Navigate to form layout -> select the "workspace" view -> add the required fields. It will appear in the agent workspace.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda