Unable Change request States due to Change Model

[Shree Nag]

Hello,

Recently we changed the status bar of the Change requests to have only New, Assess, Implement, Closed and Cancelled.

Also I wrote a script to change all the change requests in 'Review' state to 'Implement' state. It gave out an message saying 

operation against file 'change_request' was aborted by Business Rule 'State model - Can change state"

I have attached the image of the Change model states. Could you all please let me know, what to address in the change model, so I can remove Review and Scheduled from being the state choices and being part of the Change process.

In case you need to see the script for the change :

The script is :

var numarray = ["CHG0030060"];
for (var i = 0; i < numarray.length; i++){
var gr = new GlideRecord("change_request");
gr.addQuery('number', numarray[i]);
gr.query();
while(gr.next()){
gr.state = '-1';
//gr.setWorkflow(false);
gr.update();
}
}

Any response appreciated !

[Dr Atul G- LNG]

Hi @Shree Nag 

You need to remove the states from State model but it may impact other state. Better create a new model and add all state excepts these 2.