form section not visible on default view??

[Kiddy]

Hi 

I have installed a plugin problem management best practices

i see in form section sections are created but they are not seen when configure layout from ticket view

[sayali udgave · Accepted solution]

Hi,

Restore the missing links within the form sections for the specific table where the issue is occurring.

1. Navigate to Forms.
2. Filter for the wanted Table and View that are showing the form sections visibility issue.
3. Click on the Table name to open the form sections definitions.
4. Click on the Position number to drill down on the individual Form Section detail.
5. Point to the reference icon on the Sys UI section field.
6. If it states None Available, delete that one or restore it to the wanted section, if known. For example, from a sibling instance. This can be done by clicking on the magnifying lens and picking the wanted form section from the related list.
   
   Right-clicking and selecting Show XML also helps determine if the referenced form section is valid, showing an existing sys_id. For example:
   
   <sys_ui_form display_value="incident">991f87290a0006414b6521d3fa9b4176</sys_ui_form><sys_ui_section display_value="Notes">991f88d20a00064127420bc37824d385</sys_ui_section>
   
   If the referenced form section sys_id is unknown or missing, find the parent form section sys_id and compare the same record within a sibling instance, when available.
   
   
7. Flush the instance cache.

For more information please  refer following

https://community.servicenow.com/community?id=community_question&sys_id=cd0113e9dbdcdbc01dcaf3231f96...

Hope this helps!

Thanks

Sayali

[Marco Jansen]

What do you exactly mean by the sections. The ones you show are the related links tabs. The section on a form defined by the splits are never showed tabbed. You might better use Form designer for this to see how it turns out.

Please refer to:

https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/form-administrati...