Form section wont move

[Mike Edmonds1]

OK, weird one here. On the form for [alm_hardware] the top of the form at position 0 is "Hardware", and the first tabbed section is position 1 and titled "General". Some how these two got flipped and won't go back. Things I have checked:

• I have verified there are no overrides created for the forms or the sections in the domain separated instance.
• Checked the form record to make sure the sections are in the correct position
• Checked the form layout and form designer UI interfaces
• cleared the cache
• Deleted BOTH sections and re-imported them from a cloned instance

Nothing has worked. Any help is appreciated.

[Michael Fry1]

Try using Form Designer to move the Hardware, and the section below hardware that contains model category, model, etc, just above Financial.

[Mike Edmonds1]

I did try that, and just to humor the possibility. I moved them around again. The layout is correct in the form designer UI but still messed up on the form.

[cczernia · Accepted solution]

Check the sys_ui_form_section record to alm_asset.

There was a bug where they made form sections for extended tables. Specifically alm_asset and cmdb_ci. These can override the section you have directly on alm_hardware.

service-now.com/sys_ui_form_section_list.do?sysparm_query=sys_ui_form.nameSTARTSWITHalm_asset%5EORsys_ui_section.nameSTARTSWITHalm_asset

[Mike Edmonds1]

Awesome, that seems to be the issue... what was the fix?