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‎06-04-2018 02:08 PM
OK, weird one here. On the form for [alm_hardware] the top of the form at position 0 is "Hardware", and the first tabbed section is position 1 and titled "General". Some how these two got flipped and won't go back. Things I have checked:
- I have verified there are no overrides created for the forms or the sections in the domain separated instance.
- Checked the form record to make sure the sections are in the correct position
- Checked the form layout and form designer UI interfaces
- cleared the cache
- Deleted BOTH sections and re-imported them from a cloned instance
Nothing has worked. Any help is appreciated.
Solved! Go to Solution.
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‎06-04-2018 03:33 PM
Check the sys_ui_form_section record to alm_asset.
There was a bug where they made form sections for extended tables. Specifically alm_asset and cmdb_ci. These can override the section you have directly on alm_hardware.
service-now.com/sys_ui_form_section_list.do?sysparm_query=sys_ui_form.nameSTARTSWITHalm_asset%5EORsys_ui_section.nameSTARTSWITHalm_asset
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‎06-04-2018 04:13 PM
Delete the sections or set them to a view that doesn't exist.
Whenever you update forms through records make sure you always clear the cache (cache.do) to see the results.
