From Mailbox need to create SCTASK

[BHARATHS]

Hi All,

I need to create SCTASK from one dummy mailbox, if any one have idea about this like if send some comments send to particular mail box then it will trigger and create a SCTASK Servicenow.

[Mark Roethof]

Hi there,

You could go for an Inbound Action or Inbound Flow.

[Akshay03]

Hello @BHARATHS ,

You can use Flow Designer for it.
Trigger : Application >> Inbound mail.
https://docs.servicenow.com/bundle/tokyo-application-development/page/administer/flow-designer/task/...

Regards

[Community Alums]

Hi @BHARATHS ,

You need ensure the email you are sending is reaching to servicenow.

If you have dummy mailbox then configure a foward rule in the mailbox to your servicenow instance - eg. <instance>@service-now.com, this will ensure that emails being send to the mailbox reaches to servicenow, other way is to add the <instance>@service-now.com in the DL of the mailbox so that any email sent to dummy mailbox also gets send to Servivenow.

Once email lands in ServiceNow, create inbound email actions for NEW and FW type so that it processes the emails and tasks are getting created.

For eg-

Create an Inbound Email Action:

Navigate to System Policy > Email > Inbound Actions - > New.
Name: Provide a name "Create SCTASK from Email".
Target Table: Set this to Catalog Task [sc_task].
Type: Choose New

Set conditions as per requirement

In the script section, you can define the script to create an SCTASK.

(function runInboundEmailAction(email, email_action, event) {
var task = new GlideRecord('sc_task');
task.initialize();
task.short_description = email.subject;
task.description = email.body_text;
task.assignment_group = 'your_assignment_group';
task.insert();
})(email, email_action, event);

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Thanks & Regards,

Sanjay Kumar