FSO complaint management dashboard - can't find widget

JordyZ
Mega Sage

Hi,

 

For the FSO module, there's the complaint management dashboard. All the widgets can be found in the list of performance analytics widgets, all except "Close cases - top 10 complaint categories". I'd like to edit this widget but I can't even find it.

JordyZ_0-1709921491554.png

JordyZ_1-1709921732371.png

Any ideas? Thanks in advance.

 

1 ACCEPTED SOLUTION

Harsh Vardhan
Giga Patron

@JordyZ  I think that is a report which has been called on this dashboard. 

 

Report name : Closed cases - top 10 complaint categories

https://<YourInstanceID>.service-now.com/now/nav/ui/classic/params/target/sys_report_template.do%3Fjvar_report_id%3D29975045b7203010f907d2a4ae11a9e4

 

Thanks,

Harsh

View solution in original post

1 REPLY 1

Harsh Vardhan
Giga Patron

@JordyZ  I think that is a report which has been called on this dashboard. 

 

Report name : Closed cases - top 10 complaint categories

https://<YourInstanceID>.service-now.com/now/nav/ui/classic/params/target/sys_report_template.do%3Fjvar_report_id%3D29975045b7203010f907d2a4ae11a9e4

 

Thanks,

Harsh