Fulfiller licenses - Available vs consumed

[SM16]

Hi Team,

You might have come across this situation and need your inputs on this. We have App Engine licenses and custom applications with fulfiller licenses. Also we do have ITSM and some other applications which are also licenses separately like itil role is chargeable but in HR licensing is based on per profile.

But my question is regarding fulfiller licenses for App Engine. Where can I see exactly how many we have available and how many consumed?

I don't see the count in Subscription overview module.

Of course I can contact sales representative for this but as a technical guy, I must know where to get this information when required from the instance.

[Dr Atul G- LNG]

Hi @SM16 

Greetings!!

Might be helpful, 

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/subscription-management...

but the best way is account team only.

[Community Alums]

Hi @SM16 ,

Use Subscription Management to monitor subscription usage of your organization's custom applications.

With the Now Platform® App Engine, you can create custom applications and monitor the usage with Subscription Management. For more information on creating applications, see Now Platform App Engine.

Note: App Engine requires a separate purchase.

App Engine subscriptions entitle you to develop applications and deploy custom tables in production instances. Based on your App Engine version, you monitor the subscription usage of your App Engine applications differently.

App Engine V1

Use the App Engine Usage dashboard to see App Engine subscriptions present on your instance. The dashboard lists:

• The total number of users that are currently allocated to each subscription.
• The number of custom tables that each user in the subscription is entitled to access.
• The list of specific users that are counted against each subscription.
• The number of unlicensed users if the subscription is over-allocated.
• Individual users with access to more custom tables than permitted by available entitlements.

Note: If you do not own App Engine V1, the App Engine Usage module is hidden.

App Engine V2

View your App Engine subscriptions in the Subscriptions list. In the Subscription form, select the Usage Details related link. The App Engine Subscription Management page lists:

• The total number of users that are currently allocated to that subscription.
• The number of entitled custom tables each user is permitted.
• The roles that have access to the subscription.
• The number of unlicensed users if the subscription is over-allocated.

Custom-table mapping with App Engine subscriptions

Similarly to your other subscriptions, you can map custom tables to your App Engine subscriptions. Custom-table mapping helps track subscription usage, entitle roles, and help you stay in compliance. For more information, see Managing your custom applications and tables.

Custom table entitlements for App Engine subscriptions depend on your App Engine version.

App Engine V1

Your purchased App Engine subscriptions contain a limited number of custom table entitlements. Keep your mapped custom tables under the defined amount to stay within compliance.

App Engine V2

Your purchased App Engine subscriptions contain an unlimited number of custom table entitlements.

Unmapped custom tables are considered unsubscribed and unlicensed. Map your custom tables to track usage and maintain compliance over time.

• View App Engine V1 subscription compliance

  View your usage metrics for App Engine subscriptions. Use the information to help stay within compliance and help with subscription purchases.

• View App Engine V2 subscription compliance

  View your usage metrics for App Engine subscriptions. Use the information to help stay within compliance and help with subscription purchases.

[SM16]

Anybody else with real-time experience apart from Docs links?