Fulfillment workflow script to assign fulfillment group based on requester select application

bbf3562 · ‎01-24-2017

I want to make a script in fulfillment workflow that will assign specific fulfillment group depend on which business application the requester input(reference field). I have business application table(u_business_applications) where it has fulfillment group field called u_fulfillment_group. Here is screenshot of workflow,

In "Set Assignment Group", is this the correct code to get fulfillment group value from business application table based on requester choose business application name in reference field(business_application) and then assign it?

dvp · ‎01-24-2017

If that's the scenario then use the below script directly in create task run script

var gr = new GlideRecord('u_business_application');
gr.addQuery('sys_id', current.variables.business_application);
gr.addQuery('enabled', true);
gr.query();

while(gr.next())
{

task_glide_record.assignment_group = gr.u_fulfillment_group;

}

you need to update "task_glide_record" in the above script

View solution in original post

bbf3562 · ‎01-24-2017

I am sorry I don't understand what you mean I don't need the set assignment group at all? The assignment group left as blank in catalog item. It require to assign fulfillment group in assignment group in catalog task.

dvp · ‎01-24-2017

Uhh sorry I was not clear earlier.. I mean the activity in the workflow..

remove the code from that activity and use the code in "Create a catalog task"

bbf3562 · ‎01-24-2017

It working. Thanks!