FWD Inbound Rule Caller ID

[Navneet3]

Hello 

I have an issue with FORWARD inbound rule which is setting the CALLER to GUEST.

I have gone through the community posts and I am using the following script  which sets the CALLER from the body of the email but the incident keeps setting the user to GUEST. I am so frustrated why the CALLER can't be set from the body of the email. Please see the attached for the inbound rule and the script.

I need help PLEASE.  I need to resolve this ASAP.

Thank you so much in advance.

[Ademir Amaral1]

Thanks for sharing the new logs!
I'm trying to sit on my PDI like this:
var data = email.body.submitted_by;
As soon as I do more tests I will respond to you here.

[Navneet3]

Great thank you

I will look for your reply.

Thank you

[Navneet3]

Good Morning

Any luck with the solution?