g_form.getOptions not working in the portal. alternative

[lomouhamadou]

Hi all,

With the new service portal g_form.getOptions is not working and using g_form.getValue will return the value and not the display value which is a string.

GetOption is not handle by the portal

Has anyone an idea or alterntive?

Regs,

Lô Mouhamadou

[Chuck Tomasi]

Use an $http request to do a REST call in your widget to get the options from the sys_choice table.

[Brad Tilton]

I'm assuming you're using a catalog client script on a catalog item or record producer here. I believe that Service Portal only supports methods that are mobile friendly in client scripts, so you might have to use either getReference() with a callback or a GlideAjax call here. What exactly do you need the display value for here, maybe there's another way you can go about accomplishing your requeirement.

[lomouhamadou]

Hi Brad,

It is on record producer on HR case table.

The thing is after user completed the whole form, I generate a PDF already filled in with the value that user just added.

I have some fields that are select boxes and getvalue return 1 or 2 or 3 etc...; but I need to get the related text and put it in the pdf.

[Brad Tilton]

So you're running an onSubmit client script that generates the PDF? In that case I think you might end up needing another step. Maybe from your record producer script you could redirect the user to a ui page where you pass the display values of all of those fields from the server side RP processing script and generate the pdf from there.