g_form.setValue() and g_form.clearValue() not working on HR Agent workspace

Reddy31
Tera Contributor

‎12-20-2023 08:04 PM

I have created a client script for the filed clearing requirement, Its working fine in ITIL view but not working on Agent Workspace.

Tried with these api's g_form.setValue() and g_form.clearValue() .

 

Also tried for timeout function as well.

 

Any solution?

 

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5 REPLIES 5

Brad Bowman
Kilo Patron
Kilo Patron

‎12-21-2023 06:35 AM

Have you added an alert to confirm the script is running in this view?  The UI type needs to be set to All, and there can't be anything in the script that doesn't work with the Workspace architecture.  Post your entire script using the insert code icon </> if you're still stuck.

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Reddy31
Tera Contributor

‎12-25-2023 06:47 AM

Hey Brad, 

 

Thanks for your response, I have figured it out.

 

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prithaguham
Tera Contributor
In response to Reddy31

‎08-05-2025 05:01 AM

Thanks what was the fix?

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prithaguham
Tera Contributor

‎08-05-2025 04:00 AM

Hi there, 

 

I am having the same issue, what is the solution?

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