Why ServiceNow doesnt recommend Table cleaner to delete large records?

[Suggy]

Once, ServiceNow support person had told us to use Table cleaner if large amount of data needs to be deleted/cleaned up.

but just now I came across this statement from ServiceNow - "If there is large amount of data to delete, it is recommended to delete records using a script rather than using Table Cleaner rule"

Question - Do you know why ServiceNow doesnt recommend using Table cleaner for deleting huge data? why that statement?

[Hemanth M1]

Hi @Suggy ,

I would still prefer the Table Cleaner and Data Management Delete Jobs

Data Management Delete Job: gives you full control to drill down to specific records, execute Business Rules(on/off) and preview before deleting.

Table Cleaner: gives you full control over cascade deletion, attachments, and audit history.

I would write a script if you need to validate specific conditions or logic before deleting a record.

Hope it helps!

[t_sadahisa · Accepted solution]

Hello @Suggy 

Is it helpful for you?

Mass-Deletion and excess data management recommendations - Support and Troubleshooting

I think that Table Cleaner is a function to delete and maintain data little by little, which means that it is better to use other functions.

[Suggy]

Thank you @t_sadahisa