g_form.showFieldMsg not working

[alex_tan]

Hi All,

I am encountering an issue now where g_form.showFieldMsg("field name","error message","error") is not loading error message in London Service Portal for a onChange Catalog Item client script.

Would like to seek advice on this issue.

Thanks a lot for your help!

[Tony DiRienzo]

This also applies when using g_form.setValue().  g_form.showFieldMsg() must come after the call to g_form.setValue() for the same field.

[HumaSaleem]

I was struggling with this issue and your suggestion worked perfectly.  

Thank you so much.

[byrne_p_kevin]

Just got caught out by this one and came across your post. Thanks very much.

[Doug23]

Just had this issue myself, found it wasn't working on a setValue/showFieldMsg of a reference field....

g_form.setValue('user', gr.assigned_to);
g_form.setFieldMsg('user','test message','info',false);

The above wouldn't work, but if I changed the field the setFieldMsg was pointing at, it worked fine

I believe the issue was that the g_form.setValue on a reference field does an implicit lookup to the value of the user to retrieve the DisplayValue of the record, triggering a second setValue, which in turn clears any field message (although someone please correct me if I'm wrong. Changed my code to:

var grUser = new GlideRecord('sys_user');
grUser.addQuery('sys_id', gr.assigned_to);
grUser.query(callbackFunction);

...



function callbackFunction(gr) {
  if (gr.next()) {
    g_form.setValue('user',gr.getValue('sys_id'), gr.getDisplayValue());
    g_form.showFieldMsg('user','Message here','info',false);
  }
}

This did the trick for me. Posting in the hopes it will help someone else (as this was the first googled result)

[Subhojit Das]

Hi,

Can you check whether the UI type is "Mobile/Service Portal"

Regards,

Subhojit Das