Developer

Security inidents can not be updated from Security Analysts after Australia Patch 7

hei Community, we are using Servicenow onPremise. we have a Problem, after Australia Patch 7 in our Seurity Incident Response Application.Security Analysts can nat save the update, on Security incidents. Here is the error message: Submit script error...

Question

Instance Migration - Remove Global "Create" access

Is there a way to Globally remove user access to "create" a record no matter the table, yet still provide update access to existing records?Can this be achieved without editing each Create ACL in the instance? I have already tried:Global Wildcard "Cr...

Question

Resolved! Provider Notifications – Force Record Redirection to Workspace Instead of Native UI

Hi everyone,I've recently configured a few Provider Notifications in ServiceNow and observed the following behavior when a user clicks a notification:The source record opens in the workspace UI when the user is already in a workspace, but this behavi...

Question

How I researched what to build, then built it fast: the playbook behind Pulse AI Dashboards

TL;DR: I didn't guess what to build. I used Claude and the open web to read what ServiceNow users were already saying. More than 50 posts and comments described the same frustration: people can't find a dashboard or view that shows what they actuall...

Article

Best practice for handling passwords in Service Catalog requests for external systems

Hello everyone,I'm looking for best practices when implementing a Service Catalog item that allows users to request a password change for an external system.My current concern is how the new password is stored within ServiceNow.As I understand it, ev...

Question

What happened to the Developer Portal API Reference Pages?

I was trying to look up the normal API reference pages under developer.servicenow.com but not it seems like they moved the global navigation to the API reference to the Technical Resources tab and it links out to the Docs sites instead of the develop...

Question

The CreatorCon 2027 Call for Content Is COMING SOON

The CreatorCon 2027 Call for Content Is COMING SOON Hey, ServiceNow Community! Quick heads up: the timeline for the CreatorCon 2027 Call for Content (CFC) has shifted a bit this year. Keep an eye on this space, because we'll announce it here a...

blog

Benchmarking Coding Agents on the Now Platform Codebase

By Chris Hinckley, Andrea Tan, Sherry Han, Estelle Hu, Meiru Han, Zianyi Wang, Om Babar, Erin Lafrenz and Aaliyah Brown Over the past year the choices for running a coding agent against our codebase have multiplied: more models than any one enginee...

blog
Best Practices
Scripting and Coding

AIUX not working on my PDI (or on an enterprise development instance for that matter)

I am trying to get AIUX working on my PDI. I was able to install the following plugins and all are up-to-date. I am running Brazil patch 1:AI Experience Framework (sn_aixf)AI Experience Framework Components for Setup Hub (sn_aiux_ia_config)AI Experie...

Question

Before You Pick a Coding Agent for ServiceNow, Run Your Own Mini-Benchmark

The best way to choose a coding agent for ServiceNow work is to test it on your own backlog, and you can do that in a couple of weeks with tools you already have. Why I wrote thisThe recent Benchmarking Coding Agents on the Now Platform Codebase post...

Question

looking for survey indicators only for certain groups

I have Survey Indicators set up, but I am looking to limit it to certain groups. There's no "Assignment group" to limit it to. Any suggestion how I can narrow it down?

Question

Resolved! How to stop Assigned to field auto populating on HR case

Hi I am working on HRSD module. I have a requirement to stop auto populating 'Assigned To' field on HR case and subsequently HR tasks. Currently HR cases are created with both Assignment group and Assigned to task. Need to leave the assigned to fiel...

Question
Scripting and Coding

Emails are triggering in logs subject is not showing in logs table

Hi Emails are getting triggered but subject is not showing in logs tableMy notification: Logs:

Question

Title: Brazil: Modern platform New action displays previously saved record despite /-1 URL

Title: Brazil: Modern platform New action displays previously saved record despite /-1 URLI’m developing a custom scoped application on the Brazil release and have encountered unexpected behavior when creating records through the modern platform list...

Question

Resolved! Email: different "from" address display name for a given notification

Hello,As explained in the documentation, it is possible to change the "From" address used by a particular Email Notification from the default one:http://wiki.service-now.com/index.php?title=Scripting_for_Email_Notifications#Overriding_Email_FieldsThi...

Question
Analytics and Reports

Resolved! Provider Notifications – Force Record Redirection to Workspace Instead of Native UI

Resolved! How to stop Assigned to field auto populating on HR case

Resolved! Email: different "from" address *display name* for a given notification

Resolved! Email: different "from" address display name for a given notification