Generate an inbound email that has a Receive Type of Reply

Glen3
Giga Contributor

‎01-05-2022 02:59 PM

Is it possible to simulate an inbound email that sets the 'Received Type' field to Reply? Every attempt I make the 'Received Type' is set to New.

I've used ATF and sys_email to submit test emails. I have used format 'RE: INC00000001' in subject line and different variations according to this documentation, nothing works.
https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/notification/concept/c_InboundEmailActions.html

Is this even possible when generating test emails?

Thanks,
Glen

Labels:
0 Helpfuls
  • 959 Views
2 REPLIES 2

Brian Lancaster
Tera Sage

‎01-05-2022 03:26 PM

You may want to take a look at this inbound email article on the ServiceNow Guru website. It appears that all emails are classified as new unless they meet certain requirements like watermarks. I'm not sure you will be able to use ATF to test inbound actions.

Glen3
Giga Contributor

‎01-05-2022 03:44 PM

Thanks Brian,

I tried using a watermark, as listed in the Guru website. It doesn't work either. I think it can only be tested with an actual inbound email.

0 Helpfuls