Generate Enhancement request from a catalog request.

[gabi7]

We have established an Incident Management and Catalog Request system for the user community to seek assistance. As the IT team, we need to fulfill these requests. Is there a way to automatically generate enhancement requests from catalog items?

The reason for this question is to create stories to execute. 

[Anand Kumar P]

Hi @gabi7 ,

Create a new Record Producer, set the target table to “rm_story,” and map the necessary fields to automatically generate a story when a user submits a request.

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

[Moin Kazi]

Hi @gabi7 ,

To create an enhancement request using a record producer in ServiceNow, follow these steps:

Step 1: Define the Record Producer

1. Navigate to Service Catalog > Record Producers in ServiceNow.
2. Click on New to create a new record producer.
3. Fill in the Name (e.g., "Enhancement Request") and select the Table where you want the enhancement requests to be stored, such as 'rm_enhancement'.
4. Provide a Short Description and Description for the record producer. These will be visible to the users.

Step 2: Add Fields to the Record Producer

1. In the record producer, scroll down to the Variables section and add fields for users to fill in the enhancement request details.
   • Examples include Requested By, Description, Priority, Business Justification, Requested Completion Date, etc.
2. Set each field's Type (e.g., Single Line Text, Choice, Date, etc.) and provide appropriate labels and values.

These steps will guide you in creating an enhancement using a record producer.

Hope this help you.

Regards

Moin Kazi

[gabi7]

Are these instructions considered configuration or development? In another word, if we need to upgrade ServiceNow, do we need to redo those actions?