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Geneva UI16 - How to switch back to UI16?

Jim Coyne
Kilo Patron

There's a "Switch to UI15" button in the System Settings window that allows users with the "admin" role to "downgrade" to UI15:

ServiceNow.png

...and there's a "Switch to UI16" button on the Settings drop down in my dev instance running patch0-hotfix1:

ServiceNow.png

... but it has disappeared in a client's patch1 version:

ServiceNow_DEVELOPMENT.png

I know it is controlled by the "use.concourse" User Preference, but what happened to the switch button?

1 ACCEPTED SOLUTION

Jim Coyne
Kilo Patron

Turns out it was due to the "glide.product.help_show" system property being set to false.   Setting it to "true", logging out then back in solved the issue, BUT, if you have it set to false, it's because you probably want to hide the help icon in the first place:


System_Properties___ServiceNow.png


You might have a reason for that and will not want to set the property back to "true".   In that case, you can create a Module as a workaround:


ServiceNow.png



Create the Module with the following details:


Roles: admin


Link type: HTML (from Arguments:)


Arguments: <a id="u_switch_to_ui16" class="menu nav_menu_header" onclick="top.location.href = '/navpage.do?sysparm_userpref_use.concourse=true'"> Switch to UI16</a>



Add it to whatever Application you want (Self-Service or whatever).   It will only show up for your admins.   It will be there even in UI16, but it's just not worth writing a client script hack to fix a very small issue.



Why they used the "glide.product.help_show" system property for 2 different purposes is a whole other issue.  


View solution in original post

28 REPLIES 28

Good to hear.   The release notes do not mention specifics so I was wondering if a separate property was added?


Hi Jim,



PRB656718 glide.product.help_show property incorrectly hides 'Switch to UI 16' button


A new property was not required. AFAIK a code tweak fixed the unwanted hiding.



Best Regards



Tony



Tanmay10
ServiceNow Employee
ServiceNow Employee

This issue is fixed in Geneva Patch 3.



cheers,


Tanmay


It has indeed!