Geneva UI16 - How to switch back to UI16?

Jim Coyne
Kilo Patron

There's a "Switch to UI15" button in the System Settings window that allows users with the "admin" role to "downgrade" to UI15:

ServiceNow.png

...and there's a "Switch to UI16" button on the Settings drop down in my dev instance running patch0-hotfix1:

ServiceNow.png

... but it has disappeared in a client's patch1 version:

ServiceNow_DEVELOPMENT.png

I know it is controlled by the "use.concourse" User Preference, but what happened to the switch button?

1 ACCEPTED SOLUTION

Jim Coyne
Kilo Patron

Turns out it was due to the "glide.product.help_show" system property being set to false.   Setting it to "true", logging out then back in solved the issue, BUT, if you have it set to false, it's because you probably want to hide the help icon in the first place:


System_Properties___ServiceNow.png


You might have a reason for that and will not want to set the property back to "true".   In that case, you can create a Module as a workaround:


ServiceNow.png



Create the Module with the following details:


Roles: admin


Link type: HTML (from Arguments:)


Arguments: <a id="u_switch_to_ui16" class="menu nav_menu_header" onclick="top.location.href = '/navpage.do?sysparm_userpref_use.concourse=true'"> Switch to UI16</a>



Add it to whatever Application you want (Self-Service or whatever).   It will only show up for your admins.   It will be there even in UI16, but it's just not worth writing a client script hack to fix a very small issue.



Why they used the "glide.product.help_show" system property for 2 different purposes is a whole other issue.  


View solution in original post

28 REPLIES 28

sergiu_panaite
ServiceNow Employee
ServiceNow Employee

Hi Jim,



My own instance is on GP0HF1 and I have the option. I switched initially back to UI15 and now I can see the option to switch back to UI16.


Maybe user has to log out/login after changing the UI to be able to see back the option?



Build date: 11-07-2015_1248


Build tag: glide-geneva-08-25-2015__patch0-hotfix1-11-06-2015



Screen Shot 2015-12-21 at 2.13.26 PM.JPG







Regards,


Sergiu


Atul Kumar2
Giga Guru

Hi Jim,



Can you follow the below steps .



1. go to sys_properties.list


2. varify if below two properties is active or not


3. if not then activate it else


4. check if UI16 plugin installed or not


5. if not check with HI support if you are already on geneva.



glide.ui11.show_switch_link


glide.class.switch.enabled


Note: UI16 is only available in geneva release.



Regards,


Atul Kumar


Its



glide.ui16.show_switch_link not above one. Apologize for the typo.



Regards,


Atul Kumar


The button to switch to UI16 is missing in our instance running Geneva. I can switch to UI15 but not switch back to UI16.


The sys property glide.ui16.show_switch_link was missing so I added it, loged out and loged in but there is still no button to switch back to UI16.


The UI16 plugin is active in our instance and the property glide.class.switch.enabled is also active