Get Caller or requested for details in a task list view

adam_webster
Kilo Contributor

I created a list view from the task table which shows all active requests and Incidents.   But I want a create a new field which shows either the requested_for or caller_id.

I don't want two separate fields. Is this straight forward and what steps should I take?

Thanks,

Adam,

7 REPLIES 7

Pradeep Sharma
ServiceNow Employee
ServiceNow Employee

Hi Adam,



Caller_id is the field available on incident form and where as requested_for is the field available on sc_request table.


The only way to implement this would be to have a custom field on task table and then copy the field from the existing one to this field.


If i am not wrong pradeep,   by custom field you meant a reference field that is referring to sys_user table similar to caller_id or requested_for.


Yes Saurabh.


This is the solution we use.   Our custom sys_user reference field is the only one showing by default on the list view.