Hi All,
I have an inbound request action, and what I am trying to do is get the the inbound action to check the inbound email for an Email Address within the body of the email itself. Then use this email address to set it as the 'Requested for" of the Request.
Now excuse me as I am completely new to development and Javascript so I'm probably a mile off but this is what I have so far, I'm not sure how I go about using the variable 'emails' to essentially check the user table and set this as the requester
createRequest();
function createRequest() {
//Create Request
var grRequest = new GlideRecord ("sc_request");
grRequest.initialize();
var content = email.body_text;
var emails = content.match(/[A-Z0-9._%+-]+@[A-Z0-9.-]+\.[A-Z]{2,4}/ig);
gs.log('Email is ' + emails); NOTE: This prints the email address from the body of the email fine
var userObject = gs.getUser().getRecord().getValue('emails');
grRequest.requested_for.setDisplayValue(emails);
grRequest.short_description = email.subject.toString();
grRequest.description = "received from: " + email.origemail + "\n\n" + email.body_text;
var requestSysId = grRequest.insert();
//Create Request Item, substitute your requested for
//current.requested_for = '52aa1965db4ef2006de0f3731d9619e1';
current.requested_for.setDisplayValue('emails');
current.short_description = email.subject.toString();
current.description = "received from: " + email.origemail + "\n\n" + email.body_text;
//substitute your cat item
current.cat_item = '73a67d42db248300aefef3731d961917';
current.parent = requestSysId;
current.request = requestSysId;
current.insert();
//Workflow Trigger
var w = new Workflow();
wfSysId = w.getWorkflowFromName("Test");
w.startFlow(wfSysId, current, current.operation());
}
Any points or help would be much appreciated.
