Developer

Email notification configuration help

Hi All, I've created an automation which handles tickets going on hold and automatically sends email chasers. When a ticket is put on hold awaiting caller, the initial notification is sent to advise the user that the ticket has been placed on hold aw...

Question

Update Sprint duration in Zurich learning instance

I am trying to complete my Agile Development 2.0 Certification in a learning Zurich instance and can't find where to edit the Sprint instance. What am I missing? In the community the suggestion is to edit this in the system property but I have search...

Question

Clearing or modifying an optional page parameter within UI Builder

Hi devs, I have a simple requirement that is proving difficult to implement. The requirement is navigating from an alert record to the alert view on the Crisis Map within Crisis Management on the BCM Workspace. The issue is that clicking into an aler...

Question

Record producer in workspace

How to add a record producer as form in workspace.

Question

Building ServiceNow apps via Claude Code and the ServiceNow SDK

Vibe Coding with Claude Code + ServiceNow SDK This is a series of short episodes (around three minutes each) that walk you through building native ServiceNow apps from your terminal using Claude Code and the ServiceNow SDK. Each episode covers one ...

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How to hide settings in editing mode for dashboards in Platform Analytics

Hello everyone, I have not been able to find any resources on this so I am asking the community.When you view a dashboard you can edit click Edit > gear Icon (Dashboard Settings):What I want to do is hide certain lists or toggles from the settings pa...

Question

Can we make currency code Read Only in currency type field.

Below is the currency type field, in which we need to have currency code as Euro, and which should be Read only,orCan we have only Euro currency code specifically for a particular table This requirement is specific to particular table.We have tried B...

Question

Restrict currency selection

I am wondering if there is a way to restrict the currency selection on currency fields to only 2 specific currency types, USD and Euros. Currently we've got our instance set to a single currency type (USD) to avoid any display or selection issues, an...

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Best Practices
Instance Configuration
Scoped App Development

24/7 service desk best practice

Hi everyone, I’m looking to set up a 24/7 service desk that operates across three regions: the UK, the US, and Singapore. I’ve tried using on-call scheduling, but it doesn’t seem to be the best fit. Does anyone have any best practices, documentation,...

Question

Out-of-the-Box Solution for Approver-Creator Communication in ServiceNow Approval Process

Background: We have an approval workflow configured in ServiceNow where approvers need to request additional information or clarification from the ticket creator before making an approval decision for a custom table record.Requirement: I'm looking fo...

Question

need help to add a new CMDB class in interceptor page to create new Nutanix CIs

Below are the classes need to add, i can see these Classes are already there when checking with table.list, but when open cmdb_ci.list --->create new--->then the classes not visible(attached screensort), kindly help how to get these classes. Nutani...

Question

Resolved! PIR for normal incidents

We have a requirement to make PIR (post incident report) to be available for normal incidents. I installed MIM plugin and modified the UI policies and other script to make this happen. Now this works as expected in the backend. But I want to make the...

Question

User Group

While assigning a group to the user im seeing this error. Why

Question

Resolved! target.setAbortAction(true)--Default Transform Map Insert/Update Behavior

Hello ,I have a script-only Transform Map in my import process. However, despite being script-only, the Transform Map still performs automatic insert and update actions on the target table, following its default behavior.To prevent this, I am using t...

Question

Does any one have Parsed XSLT and generated PDF In servicenow

We have a requirement where we have XSLT structure and like to Parse the values on to the XSLT and generate PDF. Do any one have worked with XSLT in servicenow and cerated certain PDF ?

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