Get notified if Knowledge Article Changes

[saltemus]

Hi,

Does someone know how to make it so a "User" can easily get notified if a specific knowledge article changes.   I also want to be able to let the user decide which article.   I thought I could do a track or follow but I cant seem to find it.   I believe this is available in incidents but I do not see anything like this in knowledge articles.   Am I missing something or does this require a custom solution?

Thanks

Stephen

[Goran WitchDoc]

Stephen is right.. there is subscription for knowledge in Jakarta.

You can read more about it here: Knowledge subscriptions

[Goran WitchDoc · Accepted solution]

And you need to activate the plugin "Knowledge management advanced plugin" to get this feature. That is why you don't see it OOB.

[ashep99]

Hi,

Yep, just activated this and got a subscribe box which seemed to do the job.

[ashep99]

You can also pick an article as a favourite which adds to your Service now side bar. Really cool plugin

[Goran WitchDoc]

Perfect 😃 Just hit correct and this thread isn't visible in the "unanswered" queue anymore 😃