Get the Parent variable value in Quick Message

[ppanganiban]

I'm trying to get the variable value of a parent HR case but I can't seem to make it work. 

${variables.<variable_name>} works for the variables within the table, but ${parent.variables.<variable_name>} doesn't work and just shows up blank.

[Harish KM]

Hi @ppanganiban Ensure there is a variable formatter present on your HR Case. The following below worked for me.

1. Create a formatter to add variables on HR Case

2. Ensured variables are present on HR case

3. Created a quick message for testing

4. Tied a case to parent field on HR

5. Click on email and select my quick message created.

6. Variables from parent record populated on body